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3 Nov 2016

Alorica @ Home Agent Job (U.S. Based Residents)

Job Description

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Alorica @ Home Agent Job (U.S. Based Residents)

Job Description: Alorica At Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations.

Required Skills: Customer service skills; sales skills; ability to assertively approach up-sells; ability to follow verbal and written instructions; ability to correctly read scripts; and ability to develop and maintain strong relationships and teamwork with co-workers.

Minimum Qualifications:  High school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 10 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects.

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